ResolvED is a purpose-built Complaint Management System designed for schools. It streamlines how complaints are captured, tracked, and resolved using smart workflows and AI-assisted features. Staff and stakeholders can submit complaints, assign follow-ups, and monitor resolution progress in a secure, easy-to-use platform.
ResolvED is tailored specifically for educational environments. It combines user-friendly complaint intake with AI-powered insights, ensuring that every concern is handled efficiently and in alignment with school policies and compliance standards.
Schools face a growing need for transparency, accountability, and compliance in how they manage concerns from students, staff, and parents. A CMS like ResolvED ensures consistent processes, timely resolution, and clear documentation –reducing risk and building trust.
ResolvED provides structured workflows, automated notifications, and visibility at every stage of the complaint lifecycle. It empowers staff to respond quickly and appropriately, supports better communication, and reduces the likelihood of unresolved issues.
Absolutely! ResolvED allows for anonymous complaint submissions if enabled by your school, while maintaining strict data security standards. All complaints – anonymous or not – can be tracked through a secure audit trail for resolution and reporting purposes.
Yes, complaints can be assigned to specific individuals or departments, and automatic escalation rules ensure that unresolved issues are moved up the chain appropriately – helping your school stay responsive and compliant.
ResolvED generates detailed reports on complaint volume, categories, response times, and outcomes. These insights help identify trends, support compliance reporting, and inform strategic improvements in school culture and policy.
Yes. You can tailor complaint categories, resolution workflows, user permissions, branding, and notification settings to reflect your school’s values, processes, and tone.
From the time you've provided all required content, most schools are up and running within a week. Our onboarding team will guide you through setup, training, and data configuration to ensure a smooth launch.
ResolvED is designed with integration in mind. We offer compatibility with many school management systems and can work with your IT team to connect existing tools via API or data export features.
We offer comprehensive support. Every school is assigned a dedicated onboarding specialist, and we provide training resources, video tutorials, and support as needed.
Pricing is scaled to suit schools of different sizes and needs. We offer a no-obligation demo and can arrange a trial so your team can experience ResolvED firsthand before committing.
